JOIN THE AIB TEAM!

We invite applicants to apply for the role of:

CUSTOMER SERVICE REPRESENTATIVE

Deadline: August 14, 2026

Qualified applicants are invited to submit applications via the careers section of our corporate website at:

www.gracekennedy.com

Allied Insurance Brokers
GraceKennedy Financial Group

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Purpose of Job

To proactively administer the insurance needs/portfolio of clients and to generate new business growth through advisory skills, market knowledge, follow-up and auxiliary services to the client’s satisfaction and within the company’s guidelines.

Principal Responsibilities

• Secure suitable markets and discuss with clients for implementation.
• Bind coverage with insurance companies and prepare accurate documentation in accordance with service standards.
• Interview and provide professional advice to clients on insurance matters at the request of the clients.
• Ensure that all assigned follow-ups are completed by scheduled dates.
• Anticipate, initiate and provide advice on insurance/risk-management matters pertinent to the proper protection of the client’s assets and liabilities.

Minimum Education and Experience

• At least one to two years’ experience within the insurance industry in a customer-service capacity, accompanied by sound product knowledge.
• Passes in four (4) GCE O’Level or CXC General subjects, including Mathematics and English.
• Working knowledge of Motor and Property classes of General Insurance.
• Registered Salesman in Motor and Property classes of business.

Key Competencies

• Effective oral and written communication skills.
• Customer/client focus.
• Digitally savvy.
• Strong organizational skills.
• Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Effective planning and priority-setting skills to meet daily, weekly and monthly deadlines.
• Strong analytical skills and the ability to understand, evaluate and make judgements on various reconciliation items.