Customer Experience Representative Job Vacancy at LIG Jamaica

LIG
Committed to Excellence. Committed to You.

WE’RE HIRING!

Customer Experience Representative

(Contract)

Be the friendly face and helpful voice our customers count on!

Key Responsibilities

Assist Customers

• Phone
• Email
• WhatsApp
• In-person

Process Orders & Payments

• Sales
• Invoices
• Cash
• Card
• Cheque
• Credit

Manage Customer Records

• ERP
• Logs
• Follow-ups

Spot Sales Opportunities

• Support the Sales Team

Qualifications & Experience

• Minimum of 5 CXC subjects, including English and a numerate subject
• 1+ year’s customer service, front-desk, cashier or sales support experience
• Experience with ERP/CRM systems — an asset
• Automotive, industrial, retail or distribution experience — an asset

Knowledge / Skills

• Strong communication skills — phone, email, WhatsApp and in-person
• Composed under pressure
• Cash handling & reconciliation
• Comfortable with ERP/CRM systems
• Organised, methodical & multi-tasker
• Customer focus & follow-through
• Team player across Sales, Warehouse, Dispatch and Finance

Application Deadline

Please submit your application by:

September 25, 2026

Thank you for participating in our recruitment process; however, only shortlisted candidates will be contacted.