Advanced Call Center Technologies

Advanced Call Center Technologies Jamaica (ACT Jamaica) operates a full-service call center to provide customer service inbound and outbound calling. ACT Jamaica commenced operations in Jamaica in 2014 as a private company owned 100% by Advanced Call Center Technologies, LLC (US). The company provides staffing services to ACT US. These staffing services consists of hiring, training, terminating and handling the management of employees. ACT Jamaica employees once hired are trained in the classroom for 6-8 weeks, learning the company polices, customer service and computer skills before operationalized. As of July 2019, the company had 1008 employees with plans for further recruitment.