Operations Supervisor Job at Dolphin Cove Jamaica

Company: Dolphin Cove Jamaica

Position: Operations Supervisor

Application Deadline: Wednesday, November 11, 2026

The Role

We are looking for an Operations Supervisor with proven, hands-on experience in the tourism industry to oversee daily operations on site. You will lead frontline teams, keep guest experiences safe and seamless, and ensure our operations run efficiently and profitably.

This role calls for someone who already understands the pace, guest expectations and commercial demands of attractions, tours and recreational operations, and who can add value from day one.

Key Responsibilities

• Supervise daily operations across attraction, tour and recreational activities, ensuring smooth guest flow and on-time delivery.
• Lead, schedule, coach and motivate frontline teams, including guides, attendants and support staff.
• Uphold safety standards, SOPs and regulatory compliance, and respond effectively to incidents.
• Deliver an exceptional guest experience and resolve complaints or service issues promptly.
• Coordinate with sales, guest services, animal care and other departments to align operations with bookings and capacity.

Requirements (Essential)

• Proven, hands-on experience in the tourism industry, specifically in attractions, tours and/or recreational operations. This is a mandatory requirement, not a preference.
• Previous experience supervising or leading teams in a fast-paced, guest-facing environment.
• Strong understanding of tourism operations, customer expectations and the commercial side of the business.

Desirable Qualifications

• Diploma or degree in Tourism, Hospitality, Business or a related field.
• Experience with safety, first aid or emergency response procedures.
• Knowledge of guest satisfaction metrics and operational reporting.

How to Apply

Email your CV and a brief cover letter outlining your tourism, attractions and operations experience to:

Email: careers@dolphincoveja.com

Subject Line: Operations Supervisor Application

Closing Date: Wednesday, November 11, 2026

Only candidates meeting the essential tourism industry experience requirement will be considered.