WISYNCO

WE ARE HIRING

CUSTOMER SERVICE REPRESENTATIVES

Lakes Pen, St. Catherine

Key Responsibilities

• Responsible for handling customer interactions through email and voice channels, maintaining full ownership and resolution of each interaction.
• Place, manage and maintain customer orders without error.
• Attracting potential customers by answering product and service questions, suggesting information about other products and services.
• Handling potential customer inquiries while proactively upselling products to existing customers.
• Assist in resolving product or service problems by clarifying customers’ complaints, collecting and recording accurate details to allow respective teams to conduct investigations and determine root cause or best solution to solve the problem.

Job Competencies

• Minimum five (5) CSEC passes including English A and Mathematics/Principles of Accounts with two (2) years’ experience in a similar position.
• People oriented and results driven with excellent interpersonal skills.
• Knowledgeable in the use of MS Office productivity tools (Word, Excel, Outlook).
• Excellent communication skills – both in written and verbal formats with the ability to communicate with varying levels of staff.

How to Apply

Interested applicants may submit applications via email to:

Email: careers@wisynco.com
Subject: CSR APPLICATION

Application Deadline: September 14th

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.