WE’RE HIRING!

PATIENT RELATIONS COORDINATOR – ROSEHALL

Join the Professional Eye Care (PEC) family and be the friendly voice and helping hand that makes it easy for our patients to receive exceptional eye care.

Every call. Every chat. Every patient matters.

WHAT YOU’LL DO

• Manage inbound and outbound calls, chats and SMS with professionalism and care
• Secure patient appointments and maintain an accurate calendar
• Provide exceptional customer service and resolve inquiries with empathy and efficiency
• Sell and upsell our products and services
• Follow up with customers to ensure their needs and expectations are met
• Answer questions, research and resolve issues using applicable systems
• Complete call logs, reports and maintain accurate customer records
• Identify trends and escalate issues to supervisors or managers when necessary
• Other duties as assigned

WE’RE LOOKING FOR SOMEONE WHO HAS:

• High School Diploma
• 2+ years’ experience in a call centre or similar customer-service role
• Excellent verbal communication and listening skills
• Strong customer service and interpersonal skills
• Excellent time-management and attention to detail
• Strong problem-solving and analytical abilities
• Proficiency in Microsoft Office, phone systems and social media platforms (WhatsApp, Facebook, Instagram)
• Ability to multitask and navigate multiple applications efficiently
• Typing speed of at least 30 words per minute
• Ability to remain calm, professional and empathetic when handling challenging situations
• Flexibility to work extended hours, weekends and holidays when required
• Strong work ethic, reliability and positive attitude

READY TO JOIN OUR TEAM?

Send your resume and cover letter to:

hr@proeyecareja.com

Subject: Patient Relations Coordinator

Application Deadline

Friday, August 28, 2026

Only shortlisted candidates will be contacted.