THE PRIVATE SECTOR ORGANISATION OF JAMAICA

WE’RE HIRING

Customer Service Representative

Be the welcoming face and voice of The PSOJ.

Location: Kingston, Jamaica
Employment Type: Full-Time
Application Deadline: Friday, August 21, 2026

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ABOUT THE ROLE

The PSOJ is seeking an enthusiastic, relationship-driven professional to serve as the welcoming face and voice of the Organisation.

This is not a traditional reception role. We are looking for someone who enjoys connecting with people, building meaningful relationships, solving problems and creating memorable experiences for members, visitors, partners and stakeholders.

In this role, you will help strengthen engagement with one of Jamaica’s most influential private sector organisations while ensuring every interaction reflects professionalism, warmth, responsiveness and service excellence.

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WHAT YOU’LL DO

• Deliver exceptional member, visitor and stakeholder experiences as a professional first point of contact for the Organisation.
• Serve as a positive ambassador for the PSOJ brand, mission and values in all interactions.
• Build strong relationships with members, prospective members, visitors, partners, service providers and the wider business community.
• Respond promptly and effectively to enquiries, concerns and requests, ensuring appropriate resolution or escalation.
• Support member engagement activities, networking opportunities, meetings, forums and events.
• Assist with member communications, announcements, notices, newsletters and promotional content.
• Capture member and stakeholder feedback to support service improvement, satisfaction and retention.

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WHO WE’RE LOOKING FOR

Warm, welcoming and naturally engaging: Creates positive first impressions and makes others feel valued, respected and supported.

Service excellence focused: Demonstrates a genuine passion for serving people and delivering outstanding experiences.

An exceptional communicator: Communicates confidently and professionally both verbally and in writing, adapting style for diverse audiences.

Relationship-focused: Builds trust easily and develops meaningful relationships with members, visitors, partners and internal teams.

Positive, energetic and proactive: Brings enthusiasm, initiative and a solutions-oriented approach to daily interactions.

Emotionally intelligent and discreet: Listens actively, responds with empathy and handles organisational and stakeholder information with sound judgment.

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QUALIFICATIONS & EXPERIENCE

• Associate Degree in Marketing, Communication Studies, Public Relations, Psychology, Sociology, Human Resource Management, Customer Experience Management, Business Administration, Hospitality and Tourism Management, Organisational Behaviour or a related field.
• At least two years’ experience in customer service, stakeholder engagement, communications, membership services, hospitality, public relations, marketing or another people-centred role would be an asset.
• Strong written and verbal communication skills, including confident telephone etiquette and professional correspondence.
• Proficiency in Microsoft Office Suite; experience using graphics applications, CRM, member-management or database systems would be an advantage.

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READY TO JOIN US?

If you are passionate about people, service excellence and creating positive experiences that leave lasting impressions, we invite you to become part of the PSOJ team.

Interested persons should email their application by Friday, August 21, 2026 to:

📧 hr@psoj.org

Subject Line: Application: Customer Service Representative

We thank all applicants for their interest; however, only those shortlisted will be contacted for an interview.

@ThePSOJ